DEPOSITS

All In store transactions (“standard transactions”) and orders on LAYBY, require a 20% deposit (which cannot be paid by finance), made to order transactions require a 30% deposit ; and online transactions including related delivery and additional charges (if any) require payment in full at time of purchase.

SATISFACTION GUARANTEE

At Monaliza Luxury Living, we’re committed to creating a better in-store and online shopping experience. If for some reason you are not completely satisfied with your purchase, contact us and we will do what we can to make it right. You must call or email our Customer Care Team during business hours on (02) 98227556 or email anytime info@monalizaluxuryliving.com.au as soon as you find some issue related to product. We will try our best efforts to resolve the issue in our best ability as per consumer law. In case of Refunds, Your refund will exclude delivery fees and a restocking fee and can only be made if the merchandise is in “as-new” condition. If your purchase included free delivery, the original outbound delivery cost will be deducted from your refund. Prior to signing for your furniture delivery, please carefully inspect the product to ensure your satisfaction. For major faults the option of a full refund is available to our customers and the shipping and handling would be covered by Monaliza Luxury Living.

REPAIRS AND/OR REPLACEMENT

If you receive an item that is defective, we will repair or arrange a replacement part for this item as soon as is reasonably possible. Should we be unable to repair the defective item we will then replace it with a new item. Please note that the Customer is liable for the return freight charges on all interstate orders where the item may be faulty.

For major faults the option of a full refund is available to our customers and the shipping and handling would be covered by Monaliza Luxuy Living.

ALL claims for faulty or damaged products need to be made in writing within 7 days of receipt of delivery of product.

Please note that the warranty will be void should the Guarantor have evidence of misuse or excessive usage.

All items include 12 month manufacturer warranty. Any defects must be reported within 12 month warranty post delivery date.

CANCELLATIONS

Cancellation of an existing order by the Customer will be liable to a 30% cancellation fee, which fee shall be calculated on the total value of the purchase.  If you wish to remove an item/product from your order, please note that the total discount (if applicable) on the order will fall away.

RETURNS

All goods returned will be liable to a 50% restocking fee.   Please also note that items sent incorrectly must be packaged in their original cartons for returns to be accepted.

REFUNDS

If we are unable to replace an item that is faulty or damaged with a new item (if it is out of stock, for example), we will provide you with a full refund.